Search timeout errors in record create/edit form

Describe the issue:

Our writers are reporting that they are seeing ā€œsearch timeoutā€ errors on a regular basis. They report seeing these errors when creating a new record or editing an existing record in our ā€œofferā€ model. I’m assuming the ā€œsearch timeoutā€ comes from dropdown fields that are single-linked fields to other models.

(Recommended) What’s the URL of the record or model in question?

Model is ā€œofferā€. Seems to be random. I’ve had it happen for me once, but I’m rarely in those forms. They are in those forms all day, though. So, I would expect they would see a lot more than me.

Screenshot included

I’m assuming this is a volume problem. Some of our fields are referencing models that have a lot of records. But, I just wanted to put this out there and at least make you guys aware of the problem.

@jearle,

Thanks for this report. I was able to reproduce it on my end too. I’ll let you know once this is fixed.

@jearle,

We fixed one specific edge case bug we discovered that was affecting single-linked fields accidentally causing timeouts on certain types of typing (basically, we weren’t correctly trimming edited text fields, and sometimes that led to blanks searches that automatically time out).

I can’t tell (from the limited information) whether that was directly the cause of this particular incident. But please let your editors know that we’ve made an improvement. If it keeps happening, please keep reporting it… any screenshots, console errors, or (best of all, if they know how to use it) captured failing network requests will help a lot.

I’m also trying to get that ā€œError ID: [object Promise]ā€ fixed for you so that the error ID will show up properly (sorry, that got missed during the merge). Those IDs are serverside reports that help us track issues like this down… it would be more useful if you could actually see it, of course :sweat_smile:

Ok, thanks for the update. I’ll pass it along. Will start a new post if we’re still having problems.

We just fixed the message so that now the Error ID is displayed properly :slight_smile:

Thank you once again for letting us know!

Not solved: Still happening, see Still seeing search timeout errors

I’m closing this thread in favor of Still seeing search timeout errors - #12 by roger (just to prevent duplicate discussions)