Issue: When performing a keyword search in the main article inventory, the site times out and crashes without displaying results. An error message appears (see attached image).
This error occurs intermittently and appears unrelated to the specific user, search term, or the size of the result set. The issue affects all main users and is not browser-dependent.
Hello @mgamble can you send us the project URL where this is happening as well as a screen recording of the reproduction of the issue at support@datocms.com so we can take a look at it?
Thank you!
Any news on this matter? I ‘ve sent all the details via e-mail on the 2nd of February, but the problems still occur.
Mark
Hey @mgamble
We haven’t received any emails from your email address on support@datocms.com sorry about that!
Can you send us a private message here with the email address you used to contact us?
Thank you!
Hi @m.finamor How do I send a private message here, I can’t seem to find the option.
I also double-checked just now, and indeed we don’t have a record of any emails from your address (sorry!). Not sure what happened there. Could you please resend those details to us, maybe via DM here to be safe, like @m.finamor said?
I did, however, find your error report, and I was also able to reproduce it intermittently on my end. I’ve reported this to devs for you, but any further details you might have (and especially any reproductions or patterns you’ve noticed) would be very helpful still.
Thank you, and sorry about that!
Sorry that wasn’t clear! I’ve tagged you in a group DM that you can reply to from your notifications.
For future use, you can also click on one of our avatars and click “Message” there:
We’ve deployed a partial fix for this issue and timeouts should be less frequent now. We can’t guarantee that they’re completely gone, but hopefully rarer. Sorry, not an easy thing to track down and fix.
We’ll keep watching out for more reports of this. If you get any more, please do send us the error IDs again.
Thank you and sorry about that!
