Safari - Can't view PDFs from datocms-assets.com

🆘 Support
1

Hello,

We’re experiencing problems in Safari with viewing PDFs that are uploaded/hosted on DatoCMS.

Our guess is that it’s a problem with the domain datocms-assets.com or when uploading/parsing the PDF.s We have tested the following but still no luck:

  • Safari 13 & 14 (both on local computers and through BrowserStack).
  • Tested on different websites using DatoCMS, but with different setups (Middleman or Next.js), both websites linking to a PDF on datocms-assets.com
  • Viewing/linking to PDFs works on other websites not using DatoCMS on the different Safari versions, i.e. no problem with Safari or the PDF plugin in Safari
  • Opening PDFs hosted on DatoCMS directly trough the browser’s address bar don’t work either.
  • Uploaded PDFs, that we know works on other websites, to DatoCMS and unable to view them.

Is there are known problem or any on else experiencing the same problem?

BR,
Mikael

2

Hello @dev6

We just shipped a fix for this!
Cleaning your cache and reloading the PDF into safari should open it normally now.

Thank you for letting us know!

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