Problems oct 8

[lasse.norgreen]

Was there any problems with DatoCMS yesterday evening? Is there anywhere we as a customer can see operating messages regarding problems?

(Recommended) What’s the URL of the record or model in question?

• Being able to see the issue in your real project is you for very helpful for troubleshooting. If you don’t provide the URL upfront, we’ll often have to ask you for it anyway, which just slows down our response time for you.
• If you’re concerned about privacy, you can email us at support@datocms.com instead of posting here.

(Optional) Do you have any sample code you can provide?

• A minimal reproducible example would be best, but anything you can provide (a code snippet, public repo, etc.) would also be helpful.

[roger]

Hey @lasse.norgreen,

Yes, sorry about that We experienced a significant issue yesterday due to downtime at an upstream provider.

The incident report is here: https://status.datocms.com/incidents/2024-10-08-high-response-times-on-cma-and-cda-admin-interface-not-loading/

We haven’t been able to do a full analysis on it yet, but I’ll report back here if we do.

@lasse.norgreen

Is there anywhere we as a customer can see operating messages regarding problems?

Yes, https://status.datocms.com/ is the best place to watch. For major issues like last night’s, though, we also posted it on Slack and here on the forum. All three were updated whenever we had more info.

But https://status.datocms.com/ is the safest place to check.

Sorry about that! I still don’t have the full details from the provider, but if we get any more info, I will share it.