Does that particular post/page have its own SEO image set?
Is the frontend query for that post/page asking for it?
Is it passing it to the opengraph metadata?
Is it getting the correct fallback image?
If you can share some website code with us, including the page that’s rendering the opengraph and also the query being used, we can take a look with you. Knowing which record that corresponds to inside Dato would also help.
Feel free to email support@datocms.com if you don’t want to share it publicly. Thank you!
Could you please email (support@datocms.com) or DM me a link to your website and the record in question, ideally with the source code of that page? I can’t tell what is happening from your description alone
Normally if you query the field and attach it to your meta tag, it should just work. Maybe there’s some caching glitch or code issue, hard to say, but I’d be happy to take a closer look?