I’m trying to add subtitles to video assets in the media, but I can only do so in the primary environment and not in the sandbox. Is there a way to test this in the sandbox, or is a configuration change required, or is the only option to test it in the primary environment?
Additionally, I’m not seeing the option to automatically generate subtitles in the primary environment.
I’m sorry to say, but both are technical limitations on our side
Additional tracks can only be edited in the primary environment, not a sandbox. This is due to the way those assets are de-duplicated/shared between envs for our upstream CDN. Sorry about that You can upload a separate copy of the same video in the primary env if you want to test it
You can only automatically generate subtitles if the video was uploaded less than a week ago. Again, an upstream technical limitation… sorry! If you download it and upload a new copy of it, though, you can generate the subtitles on that new copy.
