Often when I ass image to the asset field the upload spinner doesnāt stop. Itās a little bit anoying because if you havenāt stored the record, you have to refresh the site to save the record, as you canāt save while it is in this āuploading stateā as button is disbledā¦ And when you refresh you loose previous ongoing changes on the recordā¦
I donāt know in which scenario this happens, but happens then and thereā¦
@primoz.rome, do you see any errors in the console or network tab when this happens?
Have you noticed any particular patterns to it at allā¦ like only with certain projects, certain image types, inside certain fields (or media area too?), only at home/at another wifi locationā¦?
I will check console next time when it happens and follow up on this.
Have you noticed any particular patterns to it at allā¦ like only with certain projects, certain image types, inside certain fields (or media area too?), only at home/at another wifi locationā¦?
Not at all. Totally random. Happened on different projects in random recordsā¦ And it happened at home and in the office, both WiFi.
@primoz.rome, from the logs (thank you, they are helpful!), it does look like you are experiencing some intermittent network issues, e.g.:
[Intervention] Slow network is detected. See <URL> for more details. Fallback font will be used while loading: <URL>
Failed to load resource: net::ERR_NETWORK_CHANGED
Failed to load resource: net::ERR_INTERNET_DISCONNECTED
Failed to load resource: net::ERR_INTERNET_DISCONNECTED (several more of these)
Where in the world are you located and howās your wifi setup? This can happen if the wifi connection to your laptop isnāt very stable (do other sites keep working?), or if thereās some regional network issue between your region to our data centers (in Ireland).
If that is the underlying cause, I think our options are unfortunately somewhat limited (not much we can do about the network)ā¦ but if you havenāt already tried, it might be worth considering:
A different wifi adapter (like an external USB one), especially if your laptop is older
Tethering from your phone for testing (because that goes through the cell phone carrierās own ISP instead of your home or office internet connection)
Using a VPN to access Dato, so it tunnels your traffic through a different region (or turning off the VPN if youāre already using one)
The symptoms youāre experiencing do seem to match up with intermittent network issuesā¦ we havenāt heard of this issue from other customers, so if it more widespread and/or a bug, it should be affecting a lot more users. (Granted, we could probably do a better job of handling unexpected network blips, but that is not an easy thing to handle in such a complex appā¦)
Sorry, I wish I had a simpler fix for you! Maybe one of the workarounds can helpā¦?
PS macOS has its own system-wide console that you can use to record system-level events like network drops and DNS issues and such, to help troubleshoot:
If itās really a connection issue, you should see some network errors in the system log around the same time the upload crashes.
Thanks for the update, @primoz.rome. Sorry to hear about the wifi problemsā¦ those are never fun! Maybe a USB wifi adapter will helpā¦?
Sometimes it can help to split up the 5 GHz and 2.4 GHz into two different SSIDs, if your router supports that and your IT dept allows it. 2.4 GHz has better stability and wall penetration, while 5 GHz can be faster but shorter range. Splitting them up can help you maintain a more stable connection to one or the other so your system wonāt keep trying to auto-switch between them when the signal fluctuates.
If you have other 2.4 GHz things in your office (like microwaves or walkie talkies/intercoms or old landlines cordless phones) that can interfere with the WiFi too and cause blips. Depends on your country though (since spectrum allocations vary by country).
Really depends on your wifi and Mac hardware though. Personally I hate WiFi and try to hardwire everything whenever possibleā¦ a CAT6 cable will always be better than the latest Wifi 9000 ABCDEx Mega MIMO or whatever, IMHO Though of course thatās not always practical in every settingā¦
Though of course thatās not always practical in every settingā¦